If you accidentally ordered the wrong-sized keyboard case or the keyboard case doesn’t fit your iPad, please provide your iPad model name or model number, and we’ll send you the correct case.

How to find your iPad model: 

 Go to Settings > General > About > Model Name/Model Number.

Be sure to watch the setup video for step-by-step instructions on connecting your Bluetooth.

When the keyboard can't pair or doesn't stay connected to your iPad, try the following steps to see if the issue can be fixed:

 ● Make sure the keyboard case has enough power.

 ● Turn the keyboard off and wait 10 seconds before turning it back on.

 ● Clear all pairing records on your device, follow the manual to reset the keyboard case, and then re-pair it with your iPad.

 ● Try the keyboard with other iPads if possible to see if it works with another device.

If you’re still having problems with the product, you can contact ESR Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that we can find a faster solution for you.

No, the Bluetooth keyboard case and your iPad must be charged separately. 

To charge the Bluetooth keyboard case, please connect the included cable to the USB-C charging port.