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ESR Protective Case for AirPods
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AirPods
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FAQ
Can I charge AirPods on Apple Watch charger while using the case?

No. Apple Watch chargers will only charge AirPods Pro if the charging case is within 1.8mm of the charger. The case is thicker than this and so is not compatible with Apple Watch chargers.


The case supports magnetic charging with official MagSafe chargers, ESR chargers with MagSafe, and ESR chargers designed for MagSafe. It also supports standard wireless charging with non-magnetic wireless chargers. 

What is the easiest way to take the case off?

Be sure to watch the instruction video and follow the steps below when taking off your case:


1. Slide the switch to open the lid.


2. Plug the included removal tool (or a charging cable) into your charging case's port and push it out.


3. Remove the lid.

What should I do if this case doesn't fit my device?

If the case you ordered doesn't fit your device, please provide us with your device model name or number. We'll send you the correct size, with no returns necessary.

 

How to find your device model:

AirPods: Settings > Bluetooth > Tap the ⓘ next to your AirPods > About > Model Number


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How do I get a replacement if the product I received is used or damaged?

Please send us a photo of the item you received, along with your shipping address, and we will send a free replacement.

How does the ESR warranty work?
All ESR products are covered by a 12-month warranty. Contact support and we will get back to you within 24 hours.
Request replacement/refund