To secure the lid of this case onto the lid of your AirPods case, use the adhesive strip that comes with it. Be sure to attach it properly to prevent the lid from popping off. The internal latch and strong magnets keep the lid securely shut, preventing your AirPods from falling out in the event of accidental drops. When you need to use your AirPods, just slide the switch to pop the lid open and access your earbuds easily.

Please note the following when attaching the lid: 

● Ensure the protective film covering the adhesive strip has been removed.

● The lid has been firmly pressed onto the charging case.

Please note that the adhesive strip will not leave any glue marks on your AirPods. When you no longer need to use the protective case, you can easily remove the adhesive strip by gently wiping it off with a damp cloth.

No. Apple Watch chargers will only charge AirPods Pro if the charging case is within 1.8mm of the charger. The case is thicker than this and so is not compatible with Apple Watch chargers.

The case supports magnetic charging with official MagSafe chargers, ESR chargers with MagSafe, and ESR chargers designed for MagSafe. It also supports standard wireless charging with non-magnetic wireless chargers. 

Be sure to watch the instruction video and follow the steps below when taking off your case:

1. Slide the switch to open the lid.

2. Plug the included removal tool (or a charging cable) into your charging case's port and push it out.

3. Remove the lid.

If the case you ordered doesn't fit your device, please provide us with your device model name or number. We'll send you the correct size, with no returns necessary.

How to find your device model:

AirPods: Settings > Bluetooth > Tap the ⓘ next to your AirPods > About > Model Number

Please send us a photo of the item you received, along with your shipping address, and we will send a free replacement.