1. What kinds of personal information will be collected?
We may collect two kinds of personal information when you are browsing this website, namely personal and non-personal information (or aggregate data). “Personal information” is data provided voluntarily for identifying you and/or your company when browsing this website. The personal information includes the information submitted for the purpose of using our services, including but not limited to your name, e-mail address, phone number, company, actual address and other personal information.
We may require your personal information when you are requesting information, taking part in our promotional activities, or reporting problems to this website. The information we collect on or through the website also includes your contact record with website, copies of your correspondence, questionnaires filled in by you for the purpose of research, details of transactions conducted by you on website, and order information. We are currently in cooperation with other third parties (including business partners, technical support, payment services, transport service contractors, advertising networks, analysis service suppliers, and search service suppliers), and may receive some personal information related to you from these third parties.
ESR may collect non-personal information (or aggregate data) when you’re visiting this website. Aggregate data is general data related to visitors and users for use by this website (e.g. traffic data, times for browsing specific pages, access to this website through other websites or links from third party websites, use of specific services, information or features related to this website or acquired from other parties from this website). In addition, we may collect some kinds of technical data automatically every time you visit our website, which include your IP address, browser type and version, time zone settings, language setting, browser plug-in type and version, operating system, and platform.
2. How is my information used?
ESR will keep all personal information collected from this website confidential. We will not sell, lease, or share your information without your permission.
The personal information provided by you is used to respond to your requests, allow you to take part in our promotions and surveys, subscribe to our e- mailing lists, or to provide you with data, products, and services. Under some circumstances, we may use such information to inform you of upcoming special offers or the products and services offered by our subsidiary bodies or business partners.
The aggregate data from your browsing of this website is used for improving and developing new functions and services for this website. For marketing purposes, we will monitor aggregate data so as to research, improve and promote the application of this website. To this end, ESR may share aggregate data with third parties anonymously. Any identifying information of website users or information indicating their specific identity or contact information is excluded when disclosing aggregate data.
Where required or permitted by law, relevant information (personal and non-personal) from this website may be submitted to government agencies or other third parties as required by law, court summons, or other legal procedures. We may also use or disclose your information for the purpose of debt collection, combating fraud, or protecting the interests or assets of ESR, our customers, website, website users, or a third party.
3. How do I change my personal information preferences?
If you choose to receive messages from ESR and need to change your mailing address, e-mail address, or other personal information, you can cancel your subscription and register or submit your personal information again.
4. How are cookies and web beacons used?
Web beacons, also known as web bugs, pixel tags, or clear GIFs, help us evaluate the effect of network advertising and/or e-mail advertising through recording the number of visits or the number of opened e-mails or actions taken as a result of an e-mail’s contents. We may allow third parties to use our web beacons for general information or aggregate data, so as to help them carry out online marketing effectively, and enable us and our advertisers to advertise more precisely. This means that users can see more interesting and relevant advertisements, and advertisers can identify people who are more likely to be interested in their products, improving both user experience and advertising effectiveness.
You may occasionally receive cookies from advertising on this website or cookies from links to unrelated companies or organizations on this website. Such third-party cookies may collect your personal information. It is a widespread practice on the internet. In view of how the internet is structured, it is difficult for us to prevent third parties from collecting such information. Third-party advertisers or the linked sites are subject to their respective privacy policies rather than this policy. If you wish to block cookies or prevent websites from reading cookie data, you may do so in your browser’s privacy settings.
5. How do you protect personal information collected by this website?
Unless otherwise expressly stated, we do not guarantee the security of email communication with this site. The use of email has risks of its own. Please be aware of this point when requesting information via email or sending sensitive information or documents to us.
We have taken reasonable preventive measures to prevent the database collected through online activities on this site from loss, misuse, unauthorized access, disclosure, change or damage. However, ESR does not guarantee or express that the security level reaches or exceeds any specific standard. You have to keep in mind that there is no absolute, error-free security for internet transmissions or storage databases.
6. What if the policy is changed?