Please contact us here with your iPad model number* and a photo of the problem you’re experiencing so that we can send you a replacement or issue you a refund.

*5-character code on the back of your iPad, beginning with “A”.

• Make sure you watch the application video before applying your screen protector.

• To ensure a quick and easy, bubble-free application, make sure to clean your iPad’s screen thoroughly with the included cleaning kit and dust-removal sticker before applying the protector.

• Small bubbles can be removed by pressing down on them with a dry cloth for a short amount of time.

• If bubbles remain, please contact us here, and we will send you a replacement, no return necessary.

Follow the steps in the included manual when setting up the stand and only use it in the following two configurations.

Set up the stand on a stable, flat surface.

Only adjust the kickstand between 20 and 75 degrees.

When setting up the stand in adjustable landscape mode, make sure the hinge of the ring is parallel to the top edge of your iPad. Positioning the hinge parallel to the bottom edge of your iPad will cause the stand to be unstable.

The stand ring is rotatable to allow you to switch between portrait and landscape orientation. In order to make sure that the stand ring doesn’t get damaged, use the hand strap to rotate the ring when switching between portrait and landscape.

Click here to view the ESR warranty policy. Feel free to contact us anytime if you have an issue with your ESR product.