If you are connecting to a secondary device via the included HDMI cable, the monitor is also connected to an external power supply (10W or above).

If you are connecting to a secondary device via the included USB-C cable, the secondary device has sufficient power to power the monitor.

All cables are connected securely and the ports are not faulty.

You are using one of the included cables (USB-C or HDMI) and it is securely connected in both ports.

If using the USB-C cable, you are connecting to a USB-C DisplayPort in the secondary device and not a regular USB-C port (only USB-C DisplayPort supports screen projection).

Brightness, contrast, black level, and/or sharpness cannot be individually adjusted if the monitor has any/all of the following applied in ‘Advanced Settings’:

To enable individual adjustment of brightness, contrast, black level, and sharpness settings, go into ‘Advanced Settings’ by pressing in the scroll wheel and choose one of the following options:

Apply the following settings:

Reset the monitor to factory settings:

Enter ‘Brightness Adjustment Mode’ by pressing up on the scroll wheel.

Press up/down on the scroll wheel to increase/decrease brightness.

Press in the scroll wheel or power/back button to return to ‘View Mode’.

If you are connecting to a device via the USB-C to C cable and want to ensure maximum brightness, connect the monitor to an external power source and then adjust the brightness to the highest level in the monitor’s on-screen display settings.

Enter ‘Volume Adjustment Mode’ by pressing down on the scroll wheel.

Press up/down on the scroll wheel to increase/decrease volume.

Press in the scroll wheel or power/back button to return to ‘View Mode’.

This monitor has two power supply modes. When you first connect via either mode, default brightness and volume settings will be applied:

Any adjustments made to the brightness and/or volume settings will only be remembered within the power supply mode in which they were made.