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ESR 8-in-1 Portable Stand Hub
Installation video
What devices can I use with this stand hub?
How do I adjust the stand?
Why is the HDMI port not working?
Why is the hub not charging my tablet/phone?
Why are one or more ports not working?
Why is the connected device disconnecting from my tablet/phone?
Why is my wireless mouse not working?
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Installation video

What devices can I use with this stand hub?
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This stand hub is designed only for use with tablets and phones with a USB-C port, including iPad Pro 12.9” (2021/2020/2018), iPad Pro 11” (2021/2020/2018), iPad Air 5/4 (2022/2020), iPad Mini 6 (2021), and USB-C Android tablets and phones.
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It’s not compatible with laptops or notebooks. If used with laptops or notebooks, the heavier weight could cause the stand to wobble when typing.
How do I adjust the stand?
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Please make sure that the angle of the lower hinge does not exceed 90° and that the center of gravity of the device is projected on the center of the base.
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When adjusting the angle of the stand for optimal viewing, the height of the stand will also alter slightly. However, the height cannot be adjusted directly.
Why is the HDMI port not working?
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Please ensure that when using the hub, the PD port is connected to a power source at all times.
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If you accidentally disconnect the PD port from the power source, please reconnect and then reconnect the tablet/phone to the hub via the Host port.
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After connecting your tablet/phone to the projection device via the HDMI port, make sure to select the correct HDMI slot on the projection device.
Why is the hub not charging my tablet/phone?
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Check that the hub is connected to a power source via the PD port.
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Ensure your tablet/phone is connected to the Host port and not to the PD port.

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Make sure that the adapter and charging cable support high-power charging (45W or above).

Why are one or more ports not working?
Ports not working is usually caused by the hub’s PD port being disconnected from a power source.

Please ensure:

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When using the hub, the PD port is connected to a power source at all times.

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If you accidentally disconnect the PD port from the power source, please reconnect and then reconnect the tablet/phone to the hub via the Host port.

Why is the connected device disconnecting from my tablet/phone?
Device connection issues are often caused by the hub’s PD port being disconnected from a power source or the tablet/phone restarting.

To reconnect the device:

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Unplug all connections, then reconnect the PD port to the power source, reconnect the hub to your tablet/phone, and reconnect the device to the hub.

Why is my wireless mouse not working?
The battery on your wireless mouse may be low. Charge your wireless mouse or replace the battery.
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Remove any flash drives in ports adjacent to the wireless mouse USB receiver, since this may be causing signal interference.
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Ensure that the distance between the wireless mouse and the hub is less than 60 cm.
Why is my wireless mouse not working?
Record a short video of your stand hub and the specific issue you’re encountering, plus what brand and model of tablet/phone you’re using with the stand hub.
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Submit a ticket here
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Provide as much detail as possible when submitting a ticket to help us assist you faster
Still have a question?
Contact support and we will get back to you within 24 hours, and be sure to offer you a personalized solution.
Contact Support