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ESR Ascend Keyboard Case for iPad Pro 11″
Installation video
Connecting your Bluetooth keyboard to your iPad
Bluetooth connection troubleshooting
Customizing the color and brightness of the backlit keys
Can my Bluetooth keyboard charge my iPad?
Is this keyboard case compatible with other protective cases?
How do I take off the protective case?
Taking care of your keyboard case
If this page didn’t help with your issue
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Installation video

Connecting your Bluetooth keyboard to your iPad

1Take out protective case and put on iPad.

2Fold out stand and magnetically attach iPad.

3Press the power key to turn on the keyboard.

4Press and hold   +  for 3 seconds.

5
On your iPad, navigate to Settings > Bluetooth > Other Devices, then select “ESR KEYBOARD”  and connect.
Bluetooth connection troubleshooting
1
Confirm your iPad is one of the following models:
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iPad Pro 11” 3rd Generation (2021)
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iPad Pro 11” 2nd Generation (2020)
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iPad Pro 11” 1st Generation (2018)
2
Use the included charging cable to fully charge the Bluetooth keyboard.
3
Turn the keyboard off and wait 10 seconds before turning it back on.
4
If the problem persists, unpair the keyboard by going to Settings > Bluetooth > Device List > “ESR KEBOARD” and tap, then choose “Forget This Device”. Follow the Bluetooth pairing instructions to reconnect your keyboard.
Can my Bluetooth keyboard charge my iPad?
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No, the keyboard does not support power output. To charge the keyboard, use the included USB-C cable.
Is this keyboard case compatible with other protective cases?
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No, this case is only compatible with the included protective case. Using other cases will prevent magnetic attachment.
How do I take off the protective case?
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Use thumbs to push both corners off the right side of the iPad.
Taking care of your keyboard case
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Regularly wipe it down with cloth to prevent dust buildup.
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Turn it off when not in use to prolong battery life.
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Avoid contact with liquids or humid environments. If your keyboard case comes into contact with liquid, stop using it immediately.
Customizing the color and brightness of the backlit keys
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Press   +  to select the backlight brightness (bright, medium, low, off).
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Press   +  to select the backlight color (7 colors).
If this page didn’t help with your issue
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Take pictures of your iPad model, keyboard, and charging cable received or shoot a short video showing the issue you are having.
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Submit a ticket here.
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Providing as much details as possible when you submit a ticket will help us assist you faster.
Still can’t find an answer?
Submit a ticket