On your iPad, navigate to Settings > Bluetooth > Other Devices, then select “ESR KEY 6B004”  and connect.

Confirm your iPad is one of the following:

Use the included charging cable to fully charge the Bluetooth keyboard.

Turn the keyboard off and wait 10 seconds before turning it back on.

If the problem persists, unpair the keyboard by going to Settings > Bluetooth > Device List > “ESR KEY 6B004” and tap, then choose “Forget This Device”. Follow the Bluetooth pairing instructions to reconnect your keyboard.

No, the keyboard does not support power output. To charge your keyboard, connect the included cable to the USB-C charging port.

Confirm your iPad is one of the following:

This keyboard case is designed to work with a caseless iPad, using an additional case will interfere with magnetic attachment.

Do not use your iPad vertically with this Bluetooth keyboard case.

Wipe it down with cloth to prevent dust buildup.

Turn it off when not in use to prolong battery life.

Avoid contact with liquids or humid environments.

If your keyboard case comes into contact with liquid, stop using it immediately.

Press   +  to select the backlight brightness (bright, medium, low, off).

Press   +  to select the backlight color (7 colors).

Take pictures of your iPad model, keyboard, and charging cable received or shoot a short video showing the issue you are having.

Submit a ticket here.

Providing as much details as possible when you submit a ticket will help us assist you faster.