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ESR HaloLock Dashboard Wireless Charger
Installation video
My phone won’t stay on the charger
My phone isn’t charging/isn’t charging stably
The mount won’t stay securely attached to my dashboard
My phone heats up during charging
If this page didn’t help with your issue
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Installation video
My phone won’t stay on the charger
Phone stability issues are often caused by incompatible phone models or thick/non-magnetic cases
Please check:
●Your phone is iPhone 13 or 12 series
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Your case is
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Either an official MagSafe or ESR HaloLock case
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A standard case with an ESR HaloLock Universal Ring
My phone isn’t charging/isn’t charging stably
Unstable/slow charging is often caused by using the wrong cable or adapter
Please check:
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Your phone is iPhone 13 or 12 series
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You are using the included charging cable
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Your power adapter or USB port outputs at least 18W (not included). If you don’t have a compatible power adapter, we recommend this 20W mini PD Charging Set
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Your magnetic case is less than 5 mm thick and there are no metal attachments or credit cards between the case and your phone
Additional tips:
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No wireless charger will be as fast as traditional wired charging
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Optimized Battery Charging is on by default for iPhones with iOS 13 or later. With this feature enabled, your iPhone will throttle charging after 80%. For more info on this, read: https://support.apple.com/en-us/HT210512
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iPhones only allow third-party MagSafe chargers to output a maximum of 7.5W; the charger has a maximum output of 15W for compatible devices
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Reducing the number of apps you have open will improve charging speed
The mount won’t stay securely attached to my dashboard
Following the installation steps carefully will ensure a secure attachment
Please ensure:
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The dashboard is cleaned thoroughly before mounting and is firm, smooth, and even
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The protective film is removed before the mounting pad is attached
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The base locking latch is opened before attachment and closed once the mounting pad has been firmly pressed onto the dashboard
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You wait 30 minutes before using the mount once it has been attached to ensure the adhesive has time to fully adhere to the dashboard
My phone heats up during charging
Wireless charging creates heat, so it is normal for your phone to feel warm when using the charger. Overheating is often caused by thick cases
Please avoid:
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Magnetic cases thicker than 4 mm; we recommend an official MagSafe case or an ESR HaloLock case
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Metal attachments or credit cards between the case and your phone
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Using CPU-intensive apps while charging
If the charger enters overheat-protection mode and pauses charging:
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Disconnect the power, take off your case, and let your phone and charger cool down
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Close apps not being used
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When the phone and charger have cooled down, resume charging
If this page didn’t help with your issue
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Take pictures of your phone, case, charger, cable, and adapter or shoot a short video showing the issue you’re having
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Submit a ticket here
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Providing as much detail as possible when submitting a ticket will help us assist you faster
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