Track Your Order
(used while placing the order)
If you were not signed in when you placed your order, you can find your order number in the confirmation email you received after placing the order.
If you have any questions, please submit a ticket to our customer support team.
1). Your package has just been shipped but the carrier has not updated the tracking details yet;
2). Your package has been picked up by the carrier but has not been processed yet;
*You can search your email inbox (the one you used to place your order) for an email titled “Your ESR order”. In this email you will find the date your order was shipped. If the tracking information has not been updated for more than 3 business days after the shipping date, or if you can’t find the email, you can submit a ticket to our customer support team.
3). The item you purchased is out of stock in your local warehouse. It is instead being shipped from an overseas warehouse, and has not yet reached your country/state. You will need to switch to an overseas carrier (refer to the picture below).
If your order is being sent to the United States, United Kingdom, or Singapore, enter “4PX” in the search box. Click on the icon to see your tracking details.
If your order is being sent somewhere else (Australia, Canada, Japan, South Korea, Germany, France, Italy, Spain, the Netherlands, etc), enter “SFC” into the search box and click on the icon.
First, click “Select carrier”.
If your order is being sent to the United States, United Kingdom, or Singapore, enter “4PX” in the search box. If your order is being sent somewhere else (Australia, Canada, Japan, South Korea, Germany, France, Italy, Spain, the Netherlands, etc), enter “SFC” into the search box.
Click on the icon that appears to see your tracking details.
a. Your order is on its way, but the post office has not yet scanned/processed the package, so its status has not yet been updated on the tracking website. Please allow a few days for your local post office to process your package. You may want to contact your local post office with your tracking number for more details.
b. Your order has reached your country and is currently being cleared by customs. Until the package has been inspected and cleared by customs, the tracking system will be unable to provide any further updates. Unfortunately, we cannot tell you how long this process might take, as it depends your country’s customs process.