Contact Customer Support
We accept returns within 30 days of delivery if items are purchased directly from ESR authorized Amazon stores or at esrgear.com.
Please fill in this form and we will get back to you within 24 hours.
For the reasons below, we can offer a replacement or refund without having to return the original item.
Damaged in transit
Wrong or missing item
Item doesn't work or not fit
Quality or performance not as expected
Point of Purchase
Email Address
Email address used for placing order.
Order Number
How do I find my Order Number?
Amazon Order ID
How do I find my Amazon Order ID?
Description
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Contact Information
For more information on how we process and protect your personal data, please see our privacy policy.
Method 1: Log in to your ESR account (if you have signed up)and go to "My Orders",then copy and paste the Order Number
Method 2: Go to the confirmation email for your order then copy and paste the Order Number
Step 1: Log in to your Amazon account and click“Your Orders”on the Account lists page
Step 2: Find and click on your order
Step 3: Scroll down to "Order info"and click "View order details"
Step 4: Copy and paste the order