VIP FAQ

 

1. How to join VIP?

When you purchase 1 or more orders at ESR, you will receive our invitation email. Please register as a VIP according to the instructions in the email. The entire process is free and enjoys 7 major benefits.

2. Why Can’t I Login On My Account?

If you are unable to log in to your account, there are three possible situations:
1. It is possible that you just subscribed to our newsletter and did not register. Please click the registration icon in the upper right corner of the website to register again.
2. It may be the wrong password, you can retrieve your own password.
3. You may be logged in via social media.

3. What Benefit Can I Get when I become a VIP?

Get rewarded with ESR VIP:

1. Get FREE SHIPPING code monthly
2. Get $5 coupon when you order over $25
3. Birthday Exclusive benefit
4. Testing newest products for FREE
5. Priority in delivery
6. Enjoy ESR interactive activities
7. Problem solved priority

4. How do I Unsubscribe?

If you want to quit VIP, just click unubscription in the VIP emails we sent. When you cancel your subscription, you no longer own the 7 major benefits of VIP.

5. How do I take a product test?

Please subscribe to our newsletter, we will inform you in time when there is a new product testing.

6. How do I know if I have become a tester?

We will publish a list of product testers on the webpage and notify testers to provide a mailing address. If you participate in the trial, you will be notified whether or not you win, just pay attention to our email.

7. How to check the logistics information of free test products?

Please contact our customer service: globalsupport@esrgear.com

8. Do I need to pay shipping cost of product testing ?

No, the product postage is borne by us, and you do not need to bear any costs. We invite you to participate in the review after you receiving the products, please share your experience on social media or ESR product pages within 7 days of receiving the invitation email, and reply to us with the link and screenshot.

9. How to become ESR VIP if I haven’t shopped at ESR?

If you have not placed an order on the ESR official website, please subscribe to our newsletter, you can also get a 15% discount coupon for your first order, and pay attention to our promotional information and new product activities in time.