VIP Frequently Asked Questions
1. How do I become an ESR VIP? How much does it cost?
To become an ESR VIP, simply fill out and submit the form above. Becoming a VIP is completely free.
2. Why do you need this information?
As our activities vary from country to country, knowing a little more about you will allow us to notify you of events and promotions that are relevant to your interests and region. In addition, by filling out your interests you will be able to participate in our trial program and receive new products you are interested in for free.
3. How do I receive my 15% discount code?
When you subscribe, the discount code will be automatically sent to your email.
4. How do I receive my free shipping codes?
On the 1st of every month, a free shipping code will be sent to your email.
5. Are the discount code and free shipping codes available in all countries? Do they expire?
The discount and free shipping codes are currently useable in the following regions: the United States, the United Kingdom, Canada, Australia, Germany, France, Italy, Spain, Singapore, Hong Kong, and Macau. If your country is not on this list, please contact firstname.lastname@example.org. The discount code is valid within one month after subscribing, while the monthly free shipping code is valid from the first day to the last day of the month it is received.
6. How do I participate in the free trial program? Will I need to pay?
When a new product trial is available, you will receive an email with details about the event and how to join. You do not need to pay to participate in the free trial program (shipping and handling will be covered by us).
7. I am already subscribed to the ESR newsletter. Do I still need to submit the form to become a VIP?
Yes, as additional information is required. You will receive all the benefits listed above, including a 15% discount code, for becoming a VIP.
8. How do I unsubscribe from the VIP program?
You may unsubscribe from the ESR VIP program at any time by clicking the “unsubscribe from this list” button at the bottom of any ESR email. By unsubscribing, you will lose all VIP benefits, though you will still be able use codes that you have already received. To start receiving VIP benefits again, simply fill out and submit the form again (though you will not receive the 15% discount code again).