VIP FAQ

1. How do I become a VIP?

Once you’ve placed at least one order via the ESR website, you’ll receive an invitation email from us. Follow the instructions to sign up for our VIP program. The process is completely free and comes with several major benefits.

 

2. Why can’t I log in to my account?

The three most common reasons you may have trouble logging into your account are as follows:

1. It is possible that you just subscribed to our newsletter and did not register. Please click the registration icon in the upper right corner of the website to register again.

2. You may have entered your password incorrectly, please click the link to reset your password.

3. You may be logged in via social media.

 

3. What are the benefits of being an ESR VIP?

ESR VIPs enjoy the following benefits:

1. A FREE SHIPPING code once per month

2. A $5 discount code for your next order

3. An exclusive reward on your birthday

4. Higher priority when selecting product testers for FirstLook

5. Top priority in shipping & delivery

6. Access to interactive activities

7. Top priority in customer support

 

4. How do I unsubscribe?

If you want to cancel your VIP subscription, just click the unsubscribe link in any VIP email we send. After cancelation, you will no longer have access to any of the benefits of VIP status.

 

5. How do I participate in a product testing?

To participate in FirstLook, make sure you are subscribed to our newsletter. You’ll be notified whenever there is a new product testing.

 

6. How do I know if I have been selected to be a tester?

We will publish a list of product testers online and ask testers to provide a mailing address. If you choose to participate, you will be notified whether or not you made it in, just pay attention to our emails.

 

7. How do I check the logistics information of a free test product?

Please contact our customer support team at: globalsupport@esrgear.com

 

8. Do I need to pay any shipping costs for product testing?

No, product testing is totally free. We just invite participants to write an honest review after receiving the product. After receiving your product, you will receive an email requesting your feedback on the product and asking you to share your experience on social media or on its ESR product page. If you decide to leave a review, we’d greatly appreciate it if you’d send us a link to and screenshot of it. Submitting a review will greatly increase your chances of being selected to test again.

 

9. Can I become an ESR VIP if I haven’t shopped with ESR?

Even if you haven’t placed an order on the ESR website, you can subscribe to our newsletter. In addition to information on new products and promotions, you’ll also get a 15% discount code for your first order.